Walkin For Technical Support Officer In Convergys India Services Pvt Ltd

Job Title : Technical Support Officer

Job Location : Gurgaon

Requirements :

• Qualifications:UG – Any Graduate – Any Specialization
• Desired: -Candiate should be a Graduate; (10+2+3)
  -Excellent Communication Skills
  -Knowledge of basic computer operations, internet service providers(ISP)
  -Flexible with rotational shifts and 24/7 work environment.
  -Courteous with strong customer service orientation
• Experience : 0-3 years
   
• Pay Scale : Rs.1,50,000 – 2,25,000P.A

Job Description:
-Greet customers in a  friendly, and professional manner using agreed upon procedures.
-Listen attentively to customer needs and concerns, demonstrate empathy
-Clarify customer requirements, probe for and confirm understanding of requirements or problem.
-Meet customer requirements through first contact resolution.
-Confirm customer understanding of the solution and provide additional customer education as needed.
-Prepare complete and accurate work and update customer file.

About Company :
Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.

Walkin : 30th May To 06th June, 2010

Timings: 12PM to 4PM

Venue :Convergys India Services Pvt Ltd.
DLF Atria Jacaranda Marg,
DLF City, Phase-II,
Gurgaon, India

Phone.No:91 124 257 3901

Contact Person: Shailja

Note: Applicants should carry 2 copies of the resume, 3 passport size photographs and all the original certificates for education and employment at the time of the interview.