Opening at Avaya

Friday, January 22, 2010

Roles & Responsibilities:-

Technical Escalation Management:-

To partner with Avaya Global Support Services Organization (Tier-3), for technical resolution of the Customer’s Business problems. Primarily, highly focused on resolving customer issues in the most expeditious manner so that customer’s business returns to normal operations as quickly as possible - Ownership, Urgency & High professionalism.

o Partnering – partner closely with backbone management as a extended team member, understand team’s health and work with OM to understand the team needs and work on them

o Predictability – is of critical importance

o Dealing with ambiguity – lot of times, there isn’t every thing crystal clear, and expectation is to get over the issue and come out with clarity

Understand and appreciate expectation of key stakeholders like BP’s, CEM and CPE etc. Work towards building a sense of situational awareness among engineers and thereby differentiated delivery, as per differentiated expectations of customer segments.

Knowledge Management

Engagement with Product House/NPI team; Participation in train-the-trainer programs for new products and train BBE; Provide inputs to the management team on the skills/capabilities required for support readiness on new products. Resulting significant reduction in escalations & resolution times.

Write & Review Knowledge Articles, based upon leanings from Technical Resolutions & Lab Simulations.

Subject Metric Expert

Be the lead-skilled engineer on latest technologies within the product suite. Contribute to reducing product exceptions, work with product managers on beta trials & share findings in product enhancements.

o Up skilling – while there is every intent for the organization to invest in learning development, DDEs are expected to do self-learning, simulation, and put the pieces together. This is implicit as DDEs are expected to be exposed to different customer situations, escalations etc

Organization Level Programs

Process Improvement- Contribution to Process Improvement efforts, Lab Readiness, monitoring effectively of Lab usage etc.

Higher Right Skill -Contribute to Recruitment activities; serve as the final level of technical interviewer in the hiring process.

Customer Champion:-Suggest corrective actions based on RCA of customer complaints/ Transaction Survey Analysis. Be a technical champion for top customers

Switch Technical Skill Requirements -Avaya background

Experience:- Minimum 4 to 6 years of hands-on experience on following

Avaya’s Enterprise Voice & Contact Center Technologies.

Mandatory

Telecom Basic:-

Strong knowledge of Traditional Telephony & Latest VOIP Protocols

Loop / Ground Start, E & M, ISDN / QSIG, H.323 / H.248, SIP etc.

Installation, Upgrades & Migration

Avaya Definity Servers (G3R / Si) & Media Servers / Gateways (S8xxx)

CM Features & Call Center :-

Conceptual knowledge of Avaya & 3rd Party products related to call-center

Knowledge on CM Call Center & / Enterprise PBX features.

Desirable

Adjunct:-

Use & knowledge Integration with Adjunct applications

CMS / BCMS, PDS, IC, CTI AES /, IVR, Loggers

Operating System:-

Good Knowledge about Editing & Search commands in UNIX / LINUX

Data Networks:-

Understanding of Switching/routing on data networks

DHCP, SNMP, NTP server etc.

Troubleshooting Skills:-

On call routing- AAR / ARS, UDP etc.

Connectivity issue, Call drop issue, voice quality issues.

PN connectivity includes CSS / SNI / Fiber / EI boards.

Use of Troubleshooting tools like, MST traces, ECS logs, Sniffers etc.

Location: Hyderabad / Pune

Experience: 4 – 6 years

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Velocity | NOIDA | Faridabad | BTech | MCA | 1- 4 Years

Requirement Description:

*Position *- Windows Domain Administrator L2 Support (IT024)

*Experience Level* - 3-4 Years

*Technology* - Windows Domain Administration, Trouble Shooting, Level2
Support, Backup Management

*Educational Qualification* - B Tech/MCA

*Job Location* - NCR (Faridabad/Noida)

-----------------------------------------------------------------------------------------------------------------

*Position *- Desktop Support Engineer (IT025)

*Experience Level* - Minimum 1 Year

*Technology* - Windows Level 1 Support, Windows troubleshooting, software deployment, network management.

*Educational Qualification* - B Tech/MCA

*Job Location* - NCR (Faridabad/Noida)

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Velocity Software Solutions Pvt. Ltd.,
E23, Sector 63, Noida – 201 301
Ph: +91-120-424 3310, +91-120-421 3047
Mob: +91-9958 092 487
Website: www.velsof.com, www.swiftbrains.com

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Hot Openings @ Velocity | Lotus Notes | Windows Domain Admin

Wednesday, January 20, 2010

Please refer your friends for the following positions.

----------------------------------------------------------------------------------
Position
- Lotus Notes Developer - Team Lead (LT034)

Experience Level - 4-6 Years

Technology - Lotus Notes Development

Educational Qualification - B Tech/MCA

Job Location - NCR (Gurgaon/Noida)

-----------------------------------------------------------------------------------
Position - Lotus Notes Administrator  (LT035)

Experience Level - 4-5 Years

Technology - Lotus Notes Domino Server Administration

Educational Qualification - B Tech/MCA

Job Location - NCR (Faridabad/Noida)

-----------------------------------------------------------------------------------
Position - Windows Domain Administrator  (IT023)

Experience Level - 4-5 Years

Technology - Windows Domain Administration, Trouble Shooting, Level2 Support, Backup Management

Educational Qualification - B Tech/MCA

Job Location - NCR (Faridabad/Noida)
-----------------------------------------------------------------------------------
Velocity Software Solutions Pvt. Ltd.,
E23, Sector 63, Noida – 201 301
Ph:       +91-120-424 3310, +91-120-421 3047
Mob:     +91-9958 092 487
Website: www.velsof.com, www.swiftbrains.com

 

Read more...

TCS Walk-in Drive - Across India, Across technologies

Tuesday, January 19, 2010

 

Date

23 - Jan - 2010

Venue

Yantra Park, Subhash Nagar, pokhran road 2, near voltas compound. Thane (w)

Registration Time

9.30 am - 12.30 pm

 

Skills

Experience Band

Requirement (JD)

Java

3 - 5 years

Necessary skills - Java, J2EE
Combined with - ajax, dojo, spring, hibernate, servelets, webservices

ASP . NET

3 - 5 years

Experience in Asp.net, C#, Java script, Ajax, Ado.net, Sql server, Web services

PL/SQL Developer

3 - 5 years

PL/SQL with Business objects
PL/SQL with Java
PL/SQL with Informatica
PL/SQL with Seibel Analytics

Mainframe

3 - 5 years

Cobol, DB2, JCM, CICS, VSAM

Windows System Administration

3 - 4 years

Experience and knowledge in
Microsoft Windows 2000, Windows 2003, ADS, Anti-Virus Certifications: MCP mandatory, MCSE / MCSA preferred

Network Administrator

3 - 5 years

Experience and knowledge in CCNA, CCNP
Engineering background with sound Networking knowledge
Install, configure, maintain Cisco network  & security services, equipment and devices
Troubleshooting complex Network & security related issues .

 

Date

23 - Jan - 2010

Venue

Gateway Park, Road no. 13, Akruti Business Port, MIDC, Opp Tunga Paradise,  Andheri (E)

Registration Time

9.30 am - 12.30 pm

 

Skills

Experience Band

Requirement (JD)

Geneva

3 - 6 years

3+ yrs of hands on experience in Geneva 5.3/IRB, estimation and development

Documentum (DMS)

3 - 4 years

Hands on experience in Documentum

Seibel Admin

4 - 7 years

Hands on experience in Siebel CRM,Unix,SQL

Sr Seibel Analytics - Designer / Developer

3 - 8 years

Hands on experience in Siebel Analytics, Informatica

SFDC (salesforce.com) configuration expert 

3 - 7 years

Strong technical knowledge in SFDC configuration, customization, Apex, and visualforce development

Datastage

3 - 5 years

3+ yrs of hands on exp in datastage

Date

23 - Jan - 2010

Venue

165/ 1A, Velachery – Taramani 100 Feet Road, Velachery, Chennai 600042

Registration Time

9:30am - 1:30pm

 

Skills

Experience Band

Requirement (JD)

IBM Mainframe

3 - 8 years

Minimum 3+ years of experience in IBM Mainframes
(Cobol/ JCL/ DB2/ Natural/ Adabas)

SAP - Basis, PM, SCM, BI

3 - 8 years

Min 5+ yrs of exp in the sub skills listed with min 2 end to end implementations in SAP - SCM, SAP PM, SAP BI

Dot Net

3 - 8 years

Development experience is required

 

Date

23 - Jan - 2010

Venue

Tata Consultancy Services, 185/188 Lloyds Road, Chennai 600 086

Registration Time

9:30am - 1:30pm

 

Skills

Experience Band

Requirement (JD)

Abinitio

3 - 8 years

Hands on experience in Abinitio

Teredata

3 - 8 years

Good experience in Teredata

Clarify

3 - 8 years

Expereince in MOSS 2007

Microstrategy

3 - 8 years

Hands on experience in Microstrategy

Informatica

3 - 8 years

Minimum 3 + expereience in Informatica

Cognos

3 - 8 years

Minimum 3 + expereience in Cognos

Siebel

3 - 8 years

Minimum 3+ experience in Siebel

Webmethods

3 - 8 years

Minimum 3+ experience in Webmethods

SAS Base

3 - 8 years

Minimum 3+ experience in SAS

SAS Marketing Analytics

3 - 8 years

Minimum 3+ experience in SAS Marketing Analytics

C++

3 - 8 years

Must have work experience in C++, Unix. Must have knowledge in RDBMS

 

Date

23 - Jan - 2010

Venue

Tata Consultancy Services, 415/21-24, Kumaran Nagar, Sholinganallur

Registration Time

9:30am - 1:30pm

 

Skills

Experience Band

Requirement (JD)

J2EE Technologies

3 - 8 years

3+ yrs of exp in J2EE technologies

Date

23 - Jan - 2010

Venue

SJM Towers, No 18, Gandhinagar, Opp to Race Course Rd, Next to Landmark Hotel ,Bangalore

Registration Time

9:00 - 12:00 noon

 

Skills

Experience Band

Requirement (JD)

HP BAC

5 - 12 years

Overall 5-6 Years Experience in HP BAC,Exposure/Experience in BPM, Vugen, Perl, Extensive Experience in EUM, RUM, Transaction Vision

English Service Desk

3 years

Handling calls,Handled Domestic/UK/US customer,

Exchange /blackberry/active directory administrator

3 - 8 years

 Hands-on experience in implementation, troubleshooting & administration of L2 & L3 Exchange servers ,The purpose of this role is to provide technical support in order to ensure a high degree of Customer Satisfaction through SLA & Process Compliance. The emphasis would be on skills like Excellent Technical Solution Engineering,

Unix

4 - 6 years

Experience in AIX, Linux, UNIX,UNIX, Linux administrator with LVM,OS recovery

Security

5 - 7 years

Lead - Security Operations & Compliance,Experience in implementation of ISO 27001/BS 7799, Certification such as CISA / CISSP / ISO 27001 Lead Auditor  is required

End User Computing

4 - 7 years

Desktop Engineering Skills ,OS Image (SoE) Build and management (building & customizing the OS),Application Packaging (creation of packages) - this is beyond the pushing the available apps.

Windows Admin

3 - 8 years

Windows Admin Experience



Date

 23 - Jan - 2010

Venue

Abhilash Building, Plot No. 96 EP - IP Industrial Area, Whitefield Road, Bangalore

Registration Time

9:00 - 12:00 noon



Skills

Experience Band

Requirement (JD)

Java/J2EE designers

4 - 8 years

Experience into struts,JSP (java design tool Experience)

Java/J2EE  Architects  Struts, iBatis, Liferay

4 - 7 years

Java/J2EE  Architects  Struts, iBatis, Liferay Experience

Java/Smartclient/TIBCO/MQ

3 - 4 years

Java /Smart client Experience

Oracle DBA

4 - 5 years

Oracle data base admin Experience

Functional Analyst

4 - 8 years

Functional Analyst in Trade finance domain

Java

3 - 8 years

Java Experience

Dot Net

3 - 8 years

Dot Net experience

Informatica

3 - 8 years

Experience in Informatica

CAE/CFD

3 - 8 years

Engineers for structural analysis (Abaqus, Hypermesh, OptiStruct),Engineer for torque transfer (gear analysis - gear mfg. experience a plus...)

V& V

3 - 8 years

Good knowledge of communication and diagnostics protocol such as CAN, KWP, OBD etc,2-4  years of experience in Automotive Software Verification and Validation, Hands on experience with any of the Hardware In Loop setup (dspace/labcar/OpalRT preferr

KBE

3 - 8 years

performs development activities for engineering automation projects,NX/Open for.Net(VB),NX/Open C/C++(functional)

Siebel Analytics

4 - 8 years

Experience in Siebel (OBIEE)

MOSS

4 - 8 years

Experience in MOSS development with minimum 2 years relevant

Cognos

4 - 8 years

Experience in Cognos

Dot Net Lead

5 - 10 years

Experience in 3.5 Dot net frame work

SQL developer

4 - 8 years

Experience in SQL server 2005 mandatory. SQL server 2008 experience desirable.

UDB DBA

4 - 8 years

UDB Data base Admin Experience

Mainframes with SAS

4 - 8 years

Mainframes with SAS experience

Webmethod

4 - 8 years

Webmethods experience

UI designers

4 - 8 years

UI designing Experience

Business Analyst

4 - 8 years

Business Analyst(Build Management) domain Experience

Perl Developer

4 - 8 years

Perl  developers with Unix experience

Salesforce CRM

4 - 8 years

Salesforce CRM Experience

RMS developers/Functional Consultants

4 - 8 years

RMS developers with Experience in Pro-C

Siebel Developer

4 - 8 years

Configuration, eScript & EIM(Siebel 7.7/8.0)

Maximo

4 - 8 years

Maximo 7 expertise(Business Objects customization)

Oracle Perl Consultant

4 - 8 years

3+ years in Oracle 9i/10g DBA and PL/SQL or Pro*C programming,    1+ years in database performance tuning and SQL tuning

J2EE Performance Engineer

4 - 8 years

3+ years in J2EE development and deployment on Weblogic or Websphere,• Programming experience in JSP, EJB, JDBC, Applets, Struts, SOAP, XML, LDAP, MQ Series, JMS, Web Services.

Java

4 - 8 years

Java with Struts and hibernate

Dot Net (Sr Developers)

5 - 8 years

Experience into .Net3.0,frame work



Date

24 - Jan - 10

Venue

TCS, Abhilash Building, Plot No. 96 EP - IP Industrial Area, Whitefield Road, Bangalore 560 066

Registration Time

9:00 - 12:00 noon

 

Skills

Experience Band

Requirement (JD)

SAP ABAP/ FI / PP / SD / MM /  XI /

4 - 8 years

Experience of min 4 - 5 years in the SAP Module

SAP CRM UI Technical

4 - 8 years

Experience of min 4 -5  years in the SAP Module (Technical Role )

SAP HCM

4 - 8 years

Experience of min 4 - 5  years in the SAP Module
(Payroll implementation experience)

 

Date

23 - Jan - 2010

Venue

Kohinoor Park, Plot No.1, Jubilee Gardens, Cyberabad, Hyderabad 500 081

Registration Time

9:30 - 12:30 pm

 

Skills

Experience Band

Requirement (JD)

C++ Architect

7 - 9 years

Proficiency in Pointers and memory handling in C, C++
7+ yrs of which minimal 5 yrs in C++

C++ with NMS

4 - 7 years

Expertise in NMS

     Websphere admin
    (Partner Gateway)

3 - 7 years

Expertise in Installation & Configuration of Websphere suite components using HA and DR .
Minimum 5+Yrs Exp in Websphere with Partner gateway / Process server

 Websphere admin
(Message Broker)

3 - 7 years

Expertise in Installation & Configuration of Websphere suite components using HA and DR

Web Focus

6 - 8 years

WebFOCUS Reports/Graphs development experience
Experience in handling WebFOCUS database maintenance and queries
Experience with Excel Macros/Templates to be used in report/graph development

Web Focus DBA

3 - 7 years

Hands on experience in Webfocus DBA

Testing Tools
(Test Automation)

4 - 9 years

Hands on Experience in HP tools(Critical), at least 3-5yrs of experience in Test automation and for Senior resources at least 3-4 projects as Test Automation Engineers

Testing Tools
(Performance Test )

5 - 9 years

Hands on experience for 5-9yrs in performance testing. Critical: Experience in variety of platforms and tools (just web site performance testing will not suffice)

Testing Tools
(Test Lead)

6 - 8 years

6-8 years experience in total, at least 4 years in testing, at least 2-3 projects as Test Lead/Sr. QA Analyst

Testing Tools
(Test Managers)

10 - 12 years

10-12 years experience in total, at least 7 years in testing, at least 2-3 projects as Test Manager

Testing Tools
(Application Security Test)

4 - 6 years

5-6 years experience in total, at least 3-4 years in application security testing; experience in HP/Rational Security testing tools CRITICAL (just manual security testing will not suffice)

Automation Testing
(QTP Exp)

4 - 7 years

1. Minimum six months of hands on experience in writing and executing scripts in QTP using java addin.
2. Exposure to Automation frameworks and has prepared at least one automation plan for a project.
3. Knowledge of testing Web based and client server based applications.
4. Good manual testing Skills
5. Test data setup
6. Able to generate automation metrics and present it to Clients

Mainframes
(COBOL, CICS, DB2)

4 - 7 years

GN Architecture, IM,ALS,ST,AT (Subsystems of Fidelity)

Service Desk - L1 and L2 levels

3 - 4 years

1. Basic H/W, S/W and networking concepts
2. Knowledge and understanding of ITIL
3. Good understanding of Incident, Asset, Problem and Change Management
4. Good remote troubleshooting skills
5. Excellent Customer handling skills
6. Excellent listening skills & ability to communicate clearly and fluently in English with neutral accent
7. Flexibility to work in shifts for 24x7 support

Date

23 - Jan - 2010

Venue

TCS, Rajashree Business Park,Off Tadiwala Road,Behind Le Meredian Hotel,Pune

Registration Time

10 am - 12 noon

 

Skills

Experience Band

Requirement (JD)

Mainframe Developer

3 - 7 years

Experience in Mainframe DB2

Sybase/Perl

4 - 6 years

Experience in Sybase, Proficiency in Unix Shell Scripting and Perl programming.

Back-end Testing

3 - 8 years

Experience in Testing

Informatica

4 - 8 years

Experience in Informatica with Unix

Teradata

4 - 8 years

Experience in Experience in Teradata Support project

Ab Initio

3 - 8 years

Experience in Ab Initio

Matlab, Stateflow, Simulink.

3 - 8 years

Experience in Matlab, Stateflow, Simulink. Knowledge of Automotive domain



Documents to be carried for the walk-in

  • A copy of resume
  • Passport size photo
  • Last 3 months pay-slip copies


To Know more about BYB
Log on to  UItimatix > Global HR > Bring your Buddy > India Buddy Scheme

For any Queries - Buzz "Bring Your Buddy helpline" at 4225968 or
write to us at  tcs.budzee@tcs.com   or
Sametime Connect > Converse Tools > Chat Forum v2 > Bring Your Buddy > Join the Forum

 

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