Position @ Experian India

Hi,

We are hiring for a Technical Support and Services Consultant for our Account Management & Client Services Team.

Attached is a detailed Job Description for the same, if you or anyone you know is interested in applying please send a latest copy of your / their resume at the earliest to nsraw@yahoo.co.in.

CheetahMail's success is directly attributable to our staff. Our employees have the opportunity to work closely with some of the most innovative marketers in e-commerce today. The work we do at CheetahMail is visible to millions of people across the Internet, so it is critical that our employees be the best and the brightest in their respective fields.
CheetahMail continues to raise the marketing bar and confirm its position as the leading email marketing and customer intelligence solution in the industry. We are always on the lookout for talented individuals who thrive in an entrepreneurial and challenging environment and possess the skills and experience required for our clients' success.
Technical Support and Services Consultant
CheetahMail, an Experian Company is a leading email marketing and customer intelligence company. Our technology and service is designed for companies that want to increase their brand equity through the acquisition and retention of their customer base. By empowering our customers to send highly targeted and relevant emails to their permission based subscriber list, our clients can leverage the use of the web as a means to cut costs, strengthen relationships and increase ROI. We are looking for a Technical Support and Services Consultant.
Responsibilities include but are not limited to the following:

• Providing CheetahMail application support for self-service clients (via telephone, email and web)
• Scoping technical implementation of CheetahMail projects for clients, including scoping requirements for database schema, web forms, system interfaces (API and batch interfaces)
• Implementation of client forms, including registration pages, preference centres, refer a friend forms, etc.
• Coding of client HTML emails, including design of templates where required
• Setting up, testing, and deploying our clients' e-mail marketing campaigns using our proprietary, web-based application.
• Interacting with clients on a daily basis, including training them in the use of the application and answering questions regarding the application.
• Helping clients interpret the results of their email campaigns.
• Managing our clients' subscriber databases, including creating and updating their lists and segmenting data for targeted e-mail campaigns.
• Helping our clients build and improve their e-mail marketing strategies.
• Accountability for resolving client issues, proposing solutions and escalating to the appropriate person to the point of resolution.

 Requirements for the position:

• Exceptional work ethic, ability to perform under pressure and meet deadlines, and demonstrates enthusiasm towards colleagues and clients
• Strong oral and written communication skills
• Strong analytical skills
• Exposure to Microsoft Excel for managing data and performing quantitative analysis
• Exposure to databases and query tools like Microsoft Access
• Proficiency with HTML.
• Proficiency in JavaScript and SQL a plus
• Excellent organizational and prioritization skills
• Keen attention to detail
• 2-5 years experience (recent college grads with the above skills may apply)
• Bachelor s Degree