Network Specialist | Technical Support | Aricent | Gurgaon

Saturday, May 1, 2010

Job Title
    Network Specialist
Job Domain
    Technical Support
Expertise
   
1) Strong knowledge and understanding of OSI model and networking protocols.
2) Knowledge of networking device worked on, if any.
3) Excellent written and communications skills.
4) Good interpersonal skills. Prior experience in coaching and mentoring will be an advantage.
Experience
    5
Employment Type
    Permanent
Job Type
    Full Time
Job Profile
   
Interacting with clients, understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised. The member will be a part of technical team that will be responsible for resolving trouble-tickets raised by users of the client’s product/service through phone, email, or remote access. The member would also be responsible for mentoring associate network engineers and network engineers to help them come up the learning curve and also required to handle their escalations when necessary.
Candidate Profile
   
• Prior troubleshooting experience
• Willing to work in 24*7 Support (Including Night Shifts).
• Prior experience of Voice based technical support.
• CCNA Certification is mandatory.
• Knowledge of networking products already worked on will be an added advantage.
Others If any
   
Technology Domains supported Within TAC: 
• Unified Communications (CUCM, Unity, Multi-Service, IPCC).
• Network Security (VPN, ASA\PIX).
• Core Technologies(Switching, architecture, routing protocols, & WAN Access)
Hot Job?
    Yes
Status
    Open
Internal Contact
    Vishakha Saini
Job City
    Gurgaon
Job Country
    India 

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