Assistant Manager-HBS | United Health Group (UHG)

Tuesday, September 8, 2009

 
Assistant Manager-HBS
Reference Guide >
Assistant Manager-HBS
Taleo ID- 218698

Job Responsibilities:
We are currently looking for dedicated professionals to fulfill the following job responsibilities:
  • Directly lead/monitor all aspects of performance for a group of 15 - 20 Claims Specialists.
  • Accurate and timely documentation of claims data.
  • Ensure accurate and timely delivery of data to Team Liaison.
  • Resource for Explanation of Benefit (EOB) interpretation.
  • Load balancing to ensure that performance metrics are achieved.
  • Building and maintaining an effective Team environment within the Network Intelligence group.
  • Build and maintain effective relationships with internal customers (i.e.. Team Liaison, US Team Leads/Supervisors, Managers and Directors etc.).
  • Coordinate with the Team to identify process improvement opportunities.
  • Monitor measure and report Team performance metrics and implement Team incentive programs.
  • Deliver/facilitate training (both new and ongoing).
  • Partner with leadership to promote department revenue and business objectives.
  • Provide feedback to management on individual and group training results..
  • Review and update training materials as needed.
  • Routinely analyze quality results to report error trends.
  • Identify root causes of errors and opportunities for defect reduction.
  • Analyze and develop overall improvement plans (department and individual).
  • Administrative responsibilities as assigned.
  • Area of expertise has to be MS ACCESS and MS EXCEL.
  • Expert Knowledge of working with SQL and SQL server.
  • Prefer Bachelor's Degree in Business with Computer Science exposure, or equivalent experience.
  • Experience in maintaining, running and streamlining reports on SQL Server, MS Access, MS Excel, VBA Macro, Lotus Notes, Database, and Monarch.
 
Desired Criteria:
  • Exposure to Access strongly desired.
  • Excellent communication skills.
  • Proven ability to lead a team in an operational environment.
  • Effectively expresses ideas and information both verbal and written to individuals.
  • Uses careful listening, tact and candor, two-way communication, and a high impact communication style.
  • Handles sensitive information appropriately (HIPAA) and acts in a fair and honest manner consistent with the company's code of conduct.
  • Self - starter who can manage multiple priorities with minimum direction.
  • Ability to identify trends and issues and recommend solutions.
  • Effectively organizes and leads teams of people in cooperative processes to achieve shared outcomes.
  • Promotes a high level of commitment to anticipating, understanding, and meeting the needs of each internal and external customer.
  • Ability to identify and leverage internal networks to complete tasks; presents ideas persuasively; gains the support and assistance of others who have a stake in the outcome; and proactively participates in company initiatives.
 
Eligibility Criteria:
  • 4-5 years of relevant BPO experience required.
  • Healthcare preferred.
  • Currently an Assistant Manager/ Team Leader officially.
  • At least 1.5 years of Team leading experience with exposure to Appraisals, Direct reportees and 1:1.
  • Associates or Bachelor's degree or equivalent combination of education and experience.

 

 
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