 | | | | Reference Guide > | | Assistant Manager-HBS | Taleo ID- 218698
Job Responsibilities: | | We are currently looking for dedicated professionals to fulfill the following job responsibilities: - Directly lead/monitor all aspects of performance for a group of 15 - 20 Claims Specialists.
- Accurate and timely documentation of claims data.
- Ensure accurate and timely delivery of data to Team Liaison.
- Resource for Explanation of Benefit (EOB) interpretation.
- Load balancing to ensure that performance metrics are achieved.
- Building and maintaining an effective Team environment within the Network Intelligence group.
- Build and maintain effective relationships with internal customers (i.e.. Team Liaison, US Team Leads/Supervisors, Managers and Directors etc.).
- Coordinate with the Team to identify process improvement opportunities.
- Monitor measure and report Team performance metrics and implement Team incentive programs.
- Deliver/facilitate training (both new and ongoing).
- Partner with leadership to promote department revenue and business objectives.
- Provide feedback to management on individual and group training results..
- Review and update training materials as needed.
- Routinely analyze quality results to report error trends.
- Identify root causes of errors and opportunities for defect reduction.
- Analyze and develop overall improvement plans (department and individual).
- Administrative responsibilities as assigned.
- Area of expertise has to be MS ACCESS and MS EXCEL.
- Expert Knowledge of working with SQL and SQL server.
- Prefer Bachelor's Degree in Business with Computer Science exposure, or equivalent experience.
- Experience in maintaining, running and streamlining reports on SQL Server, MS Access, MS Excel, VBA Macro, Lotus Notes, Database, and Monarch.
| | | | | Desired Criteria: | - Exposure to Access strongly desired.
- Excellent communication skills.
- Proven ability to lead a team in an operational environment.
- Effectively expresses ideas and information both verbal and written to individuals.
- Uses careful listening, tact and candor, two-way communication, and a high impact communication style.
- Handles sensitive information appropriately (HIPAA) and acts in a fair and honest manner consistent with the company's code of conduct.
- Self - starter who can manage multiple priorities with minimum direction.
- Ability to identify trends and issues and recommend solutions.
- Effectively organizes and leads teams of people in cooperative processes to achieve shared outcomes.
- Promotes a high level of commitment to anticipating, understanding, and meeting the needs of each internal and external customer.
- Ability to identify and leverage internal networks to complete tasks; presents ideas persuasively; gains the support and assistance of others who have a stake in the outcome; and proactively participates in company initiatives.
| | | | | Eligibility Criteria: | - 4-5 years of relevant BPO experience required.
- Healthcare preferred.
- Currently an Assistant Manager/ Team Leader officially.
- At least 1.5 years of Team leading experience with exposure to Appraisals, Direct reportees and 1:1.
- Associates or Bachelor's degree or equivalent combination of education and experience.
| | | | | | | *It is mandatory to submit your referrals online for referral bonus.
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