| GBS & Trade BPO – Apply on HP Job website |
| Job Title Req No./ Job Location | Job Description |
| Supervisor (HR-BPO) 326846 Chennai | o Manage a team of 25-30 team members and ensure all delivery SLA requirements are met Involve in development of team members, motivate team member, conduct 1-1 meetings/ o Ensure effective utilization of team; devise strategies to ensure all resources are working at the optimum level and productivity targets met. o Involve in day to day client interaction as per the requirement/demand. Conduct review sessions with the client and management team. Take complete responsibilities of the metrics/action plan and progress. Closely monitor the team |
| Sr.Manager – Operations 336005 Chennai | o Total of 12 to 14 yrs, minimum 5 to 6 years in BPO Ops roles. o Currently Ops manager with minimum span of 60 to 70. Team to be handled at HP would be 100. Minimum 2 to 3 years in HRO or HR Shared Services domain, last 2 yrs as Ops Manager, managing Sup's/AM's below. o Direct Customer management, Client reviews, interactions for new business opportunities. o Experience in managing delivery to Global regions – customers. Direct responsibility to manage KPI's and delivery. |
| Social Media Consultant 313822 Bangalore | o The ability to visualize and represent your analysis in way that helps senior stakeholders understand the findings and recommendations o Past experience in working with large data sets, and the ability for o Advanced analysis: Statistical/ modeling experience not a must, but will help o Interest and understanding of how B2B marketing works, outstanding communication skills o PG degree in a quantitative science o Exp: No limit |
| CI- Analytics Project Manager 327495 Bangalore | o Selected resources are expected to conceptualize the analytical, methodology for business problems, provide strategic and operational o Ability to align intentions of Analytics organization with the expectations of the requestor/stakeholder from Marketing or Campaign Execution\teams o leveling, smoothing and develop project plans o Masters/ PhD in quantitative discipline like statistics, operations research, o mathematics and econometrics or an MBA in Marketing / Finance o 5+ years of experience in Analytics and Reporting |
| Manager - Strategy & Planning - GBS 328130 Bangalore | o With 12+ years of experience in business planning & analysis, statistical modeling, research and management reporting, You will provide comprehensive business analysis, decision support and consulting to the WW Leadership team. The role works across multi functions (Finance, Operations, Quality, HR, GRE as well as regional delivery centers.) o MBA / CA with 12+ years of similar experience. Exposure to BPO/Call Center environment will be an added advantage. o Travel: overseas travel may be required once or twice in a year. |
| Training & Communication manager 338137 Bangalore | o External GRS communication: Communications SPOC for GRS group; Ownership of GRS communication model o Create and implement the GRS communication model process o Internal GRS communication ownership o GRS newsletter ownership: To ensure participation and release, GRS campaign ownership. E.g. ISO awareness o Responsible for training needs of GRS and facilitate training process. Owner of Training calendar for GRS o 8+ years of experience |
| Transition Consultant 324665 Bangalore | o Establishing and ensuring that appropriate Transition and Transformation Methodology (TTM) processes are used/followed (such as reporting, risk management, lessons learned, quality, escalating, communications etc.) as listed in the Scope of Work or Statement of Work (SOW). o Managing the Transition program for all HP BPO functions (Finance & Accounting, Human Resources (HR), Procurement etc) o Selecting and assigning Project Managers to head each aspect of Transition/Transformation. o Financial management for Transition/Transformation activities, including setting budgets, approving forecasts. 3-5 years managing Transition implementation projects in BPO o 5+ years Project Management experience; 6-9 years industry experience |
| Manager Program Transition 341081 Bangalore | o Responsible for the successful delivery of complex, multinational, multi-processes, large transition projects. He/ she is responsible for developing and executing transition plans that will enable our HP Internal customers to migrate processes without any operational disruption from the current site and state of their Operations after "Go-Live". o Manages customer Program/Project delivery o Manages project financials including P&L o Manages business development o Manages client relationships o 12+ years of experience o Active PMP certification required |
| Team Lead (HR-BPO) 331733 Chennai | o Managing the delivery of the team as per the SLA requirements Customer interaction on day to day issues o Handle all escalations o Act as a subject matter expert o Identify the need for enhancement of training or refresher training specific to the processes being managed o Ensure that all processes are adequately and appropriately documented and ratified by relevant contacts on the client's side. Focus on Process improvement & Customer Satisfaction o Graduates/Post Graduates in any streamExp3-6 years of total experience out of which at least 1 years in BPO industry |
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