· Job Description: · Job Profile: o Responsible for the modification, repair and preventative maintenance on all telecommunications equipment and related systems o Performs hardware and software moves, adds and changes o Ensures the telecommunications system and all related equipment are in working condition o Responds to and repairs all trouble reports related to the voice and data circuits o Maintains records on repairs, down time, changes and updates o Manage vendor performance through routine measurements and reviews o Maintain a high level of expertise on current and emerging technologies in the converged communications space o Integration with CTI platforms and other call center based tools such as workforce management, quality recording, etc o Ability to troubleshoot complex IP telephony and contact center problems with little or no supervision o Perform basic technical analysis of software, hardware, and network systems, systems integration for LAN/WAN communications, network nodes, switches, and various transmission systems · Required Skills: o Experience with enterprise level Telco PBX administration o Extensive configuration and support experience in a highly complex multi-layered network environment o Experience and working knowledge with Avaya S8700 series, Nortel Cs1000) o Must have administrative experience with DMZ, global facilities or multiple offices o Also security, firewalls, central convergence, hosting of phones from satellite offices o Requires Network Engineering plus experience with Applications for VOIP o Must have superior network routing and layer 3 switching troubleshooting skills o Experience with standard network change management and configuration policies o Excellent interpersonal, organizational, customer service and organizational skills o Experience with dealing with Telco providers · Desired Skills: o Experience in enterprise level LAN/WAN supporting and performing systems administration tasks Vertical Networks) o Legacy Avaya o Legacy Nortel Call Pilot o QOS protocols, Jitter, diagnosing or tuning Quality of Service, and bandwidth by application o diagnostic experience with a variety of protocol and interface standards o Experience with PC based tools and products such as Excel, Visio, or PowerPoint o Computer Telephony Integration utilizing Avaya and other industry standard technologies o Knowledge of operating systems such as Windows, Linux and UNIX · Education: Graduation/ BE/B.Tech (preferred) · Other Professional Credentials: · CCNA Preferred · Avaya Certified · Industry exposure of around 6 – 8 yrs TOP ▲ |
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