Manager/Deputy Manager -Human Resources at SBI

Job Description

Position & Person Profile

Position Title : Manager/Deputy Manager -Human Resources

Division/ Business Unit/ Department  : Human Resources

Location : Corporate Office, Mumbai

Reporting To : VP – Human Resources

Position Purpose:

This is a Generalist HR Role and will be a mix of business and corporate HR role handling 3 or more critical areas in HR. The incumbent will be the HR representative /business HR for more than1 department. In addition to the same, he/she will be responsible for recruitment and training of Management Trainees for the entire organisation and independently driving 1-2 additional corporate HR initiatives/projects as described in this PD.

Qualification

A] Essential:

• MBA or an equivalent degree (Full time, 2 year course) in HR from a Premium Institute
• MA-PM&IR, PGDBA with HR, MMS (HR) as a specialisation would be considered at par with MBA-HR

B] Preferred:

MBA from Premium Institutes

Experience

A] Essential

• Minimum 4 - 11 years of post qualification experience.
• The candidate should have done core HR work, should not be a mere HR representative or coordinator in previous assignments
• Applicants with less than 4 yrs of experience will not be short listed

B] Preferred:

Candidates from HR Consulting or Corporate HR background

Position Responsibilities:

A] Special HR Projects

1) Culture Building

• Responsible for creation of a culture blueprint for the organisation and designing and implementing Culture Building initiative across SBI General.
• Cascading down broad level Cultural ethos and norms agreed by the Senior Team

2) Employee Retention

• Analysing  the attrition data across the entire organization
• Identifying levers to retain talent and make a concentrated effort involving the entire HR and leadership team to keep the retention percentage high and percentage of star/performer’s retention even higher.
• Responsible for designing and implementing strategies to retain the best of the talent; initiating retention measures employee engagement surveys, exit and stay interviews, etc.
• Developing mechanism to gauge the pulse of the people and putting in place a pro-active grievance handling mechanism
• Should be aware of the industry wide best practices and theories of Applied Behavioural Sciences on Groups /Organisation; counsel the HR team and line managers on the same and use them successfully for retention management

Other initiatives/projects as per HR Balances Score Card on a year to year basis.

B] HR Representatives

• Handling end-to-end HR activities for the Department.
• Meeting the recruitment volume oriented targets by choosing optimum selection logistics; ensuring quality of hire without compromising on speed; instilling values of confidentiality (of applicants), trust and transparency in the process as well as the team around.  
• Being part of the interview panel and designing interview tools & psychometric tests for conducting interviews at various levels
• Liaising with the HR Operations team and being in charge of each recruitment case till the Offer is rolled out; ensuring smooth on-boarding for the new recruits.
• Implementing Performance Management process for the department and driving the half-yearly and annual appraisal process.
• Implement the initiatives related to talent management and career planning for the identified talent pool of the department
• Drive the employee engagement initiatives for the department
• Representing HR in various departmental meeting and forums and add value by implementing suitable HR interventions

Being the sole point of contact for HR related queries for the department

C] Channel Management

Responsible for end to end management of the Campus recruitment Channel for SBI General. The incumbent has to drive the Management Trainee/Executive Trainee scheme for the year, which will include short listing of management colleges, relationship building with the colleges, campus recruitment process, selection and on-boarding of the trainees etc.

Desired Skills & Experience

CAPABILITIES

1) Strategic Thinking: Gathers and makes sense of information from a variety of sources and communicates complex ideas to others. Thinks at a ‘big picture’ level and takes a long-term view.

Strategic Level : Intermediate

                ▪ Shows preparedness to take risks and manages the implications

                ▪ Thinks in an integrated manner, accounting for environmental and community impacts of decisions

                ▪ Makes decisions/changes that are consistent with and support the corporate strategy

                ▪ Adjusts plans as required in response to market/industry changes

                ▪ Works effectively with stakeholders and builds networks to understand external environment

2) Leadership: Uses appropriate interpersonal styles and methods to inspire and guide individuals in a manner that provides clarity and direction and fosters loyalty and commitment. Rewards and recognises effort and achievement.

Leadership Level : Basic

• Sets a strong example to others through own behaviour

• Acts with fairness and impartiality in a way that gains the trust and confidence of his/her people

• Treats people equally no matter how senior or junior

3) Develop & Maintain relationships: Builds and maintains mutually beneficial, collaborative relationships with business partners (e.g. customers, suppliers, peers, agents and other team members) based on SBI General values.

Develop & Maintain relationships Level : Advanced

• Initiates events to build connection between external/ internal stakeholders and own area

• Makes self available for business/social events and functions

• Engages key individuals from different areas of the business on a social level

• Identifies topics of interest to others and converses easily around them

• Builds understanding and mutual respect with key suppliers and external contacts

4) Negotiation: Effectively explores alternatives and positions to reach outcomes that gain all parties support and acceptance.

Negotiation Level: Advanced

• Stands firm and pursues own agenda in tough negotiating situations

• Articulates compelling reasons for other party to agree to own position

• Continues to negotiate until a favourable outcome is achieved

• Gives ground and makes concessions that gain an advantage and achieve support and acceptance of other parties

5) Managerial Courage: Provides clear and strong leadership. Makes the hard decisions and builds credibility through integrity.

Managerial Courage Level : Advanced

• Manages conflict in a constructive manner

• Resolves controversial issues

• Handles adversity with both diplomacy and confidentiality

• Identifies the implications of hard decisions and makes them with compassion

• Shows courage in making difficult decisions without concern for personal popularity

6) Business Acumen: Demonstrates an understanding of what drives profitability and makes decisions that add commercial value to the business.

Business Acumen Level: Advanced

• Acts quickly and decisively to secure a business edge or financial outcome

• Makes decisions with clear appreciation of impact on other areas

• Makes business decisions that are in the best interests of the whole business not just own business unit

• Identifies factors important to commercial success and business

• Looks for opportunities to advantage the business

TECHNICAL /SPECIALIST SKILLS & KNOWLEDGE EXPECTED FOR THIS PARTICILAR ROLE

• Good Reading Comprehension skill
• Effective Communication skill : should know ‘when to speak ; what to speak and how to speak’
• Writing& Presentation skill:  perfect e-mail generation and note making ability, content should reveal an intelligent, creative and well-read mind.

Company Description

SBI General Insurance Company Limited is a joint venture between the State Bank of India and Insurance Australia Group (IAG). SBI owns 74% of the total capital and IAG the remaining 26%.

SBI General is a technology driven company with state-of-the-art IT systems. It will be a multi-product, multi-segment and multi-channel company. SBI General is in the process of setting up a unique multi-distribution model encompassing Bancassurance, Agency, Broking & Retail Direct (On-line & Tele Sales) channels. Bancassurance will be the major channel during the initial years.

SBI General in course of time will introduce innovative and well-diversified portfolio of products at competitive prices & convenient to buy.